Skip to Content
Skip to Main Menu
Menu
Due to the impact of Coronavirus, and following advice from Public Health England, our Contact Centre is currently closed, and we're unable to respond to your calls or emails. You can still make payments online.

Complaints

Feel the need to complain?

akinika is proud to provide a professional and compliant approach to debt collection and a copy of our complaints procedure is available here. If you believe that we have fallen below the standards expected of us, then please contact our Complaints Officer:

By post: Compliance Team, akinika Debt Recovery Ltd, PO Box 82, 33 Winckley Square, Preston PR1 3EL
By email: complaints@akinika.co.uk
Call us on: 01772 832 001

On receipt of your complaint we will write to you within five working days providing a full response or, if we need more time to investigate your complaint, we will write to you advising of it. We aim to provide final response in all cases within maximum of 8 weeks from the date of receiving your complaint. If you are not satisfied with the outcome of your complaint, you can:

Contact our Trade Body – the Credit Services Association

Contact the Financial Ombudsman Service, free of charge, if your complaint is in regard to an account formed under a consumer credit agreement regulated by the Consumer Credit Act 1974 (2006). 

Want to agree a repayment plan?

We're here to help you set up an affordable weekly, fortnightly or monthly repayment plan based on your personal circumstances that also allows you to become debt free as soon as possible.

Ready to make a payment?

Pay online now by debit card using our secure payment service or look at the range of different payment options available to you.

Want us to call you back?

Schedule a same-day or next day call-back. See which 30 minute slots are available.

Need independent help?

If you are struggling with your finances and need independent help, advice or support, we can point you in the right direction.

© 2020 akinika Debt Recovery Ltd.
Registered Office:
akinika Debt Recovery Ltd 33-34 Winckley Square Preston PR1 3EL
Registered in England Number: 1242485 Authorised and Regulated by the Financial Conduct Authority
By agreeing or continuing to use this site, you consent to the placing of cookies on your device in accordance with Akinika Debt Recovery Ltd's Cookie Policy.
OK, I agree