Due to the Coronavirus we have significantly fewer staff than usual. This is to protect them in line with government guidelines on social distancing. As a result, we are sorry but it will take us longer to answer phone calls and respond to emails and letters. We appreciate this is a very challenging time for many people and are doing all we can to minimise disruption for our customers. Don't forget you can make a payment and request a call back on this website. Thank you for your patience and understanding.

Complaints

Feel the need to complain?

akinika is proud to provide a professional and compliant approach to debt collection and a copy of our complaints procedure is available here. If you believe that we have fallen below the standards expected of us, then please contact our Complaints Officer:

By post: Compliance Team, akinika Debt Recovery Ltd, PO Box 82, 33 Winckley Square, Preston PR1 3EL

By email: complaints@akinika.co.uk

Call us on: 01772 832 001

On receipt of your complaint we will write to you within five working days providing a full response or, if we need more time to investigate your complaint, we will write to you advising of it. We aim to provide final response in all cases within maximum of 8 weeks from the date of receiving your complaint. If you are not satisfied with the outcome of your complaint, you can:

Contact our Trade Body – the Credit Services Association

Contact the Financial Ombudsman Service, free of charge, if your complaint is in regard to an account formed under a consumer credit agreement regulated by the Consumer Credit Act 1974 (2006).

Complaints

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