akinika is proud to provide a professional and compliant approach to debt collection and a copy of our complaints procedure is available here. If you believe that we have fallen below the standards expected of us, then please contact our Complaints Officer:
On receipt of your complaint we will write to you within five working days providing a full response or, if we need more time to investigate your complaint, we will write to you advising of it. We aim to provide final response in all cases within maximum of 8 weeks from the date of receiving your complaint. If you are not satisfied with the outcome of your complaint, you can:
Contact our Trade Body – the Credit Services Association
Contact the Financial Ombudsman Service, free of charge, if your complaint is in regard to an account formed under a consumer credit agreement regulated by the Consumer Credit Act 1974 (2006).